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Helpdesk Ticketing Tool |
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| TeamIntegrator 2.0 |
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TeamIntegrator (TI) is a web-based groupware and project management tool for joint project activities, collaboration and communication. TI is the best solution for companies with mobile employees.
Advantages:
- Web and mobile access: support of web-client (Internet Explorer) and all mobile devices (mobile phone, BlackBerry, PDA)
- Security
- Communication: offline, online
- SMS-notifications
- Reporting, Statistics
Released: 2006-04-04
License: $190.00
Publisher: Helicon Soft Ltd.
Language: English, French, German, Russian
Platform: Windows
Requirements: Apache 1.x, PHP 4.2, Mysql 3.2, Internet Explorer 5.0
Install: No Install Support
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| HelpDesk CentreDesk Corp 4.004 |
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CentreDesk Corp is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Released: 2007-08-24
License: $99.00
Publisher: Merging Technologies
Language: English
Platform: Windows
Requirements: Microsoft Office 2000 or 2003/2007 Professional
Install: Install and Uninstall
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| IPI.MANAGER 6.05 |
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IPI.MANAGER™ assumes full control of job execution by tracking deadlines and reminding employees about expired or outstanding personal tasks. Using such a program is currently the only way for a company to manage tasks being executed. No other form of assigning tasks (orally, by e-mail, or in written form) allows top managers to view a ‘slice’ of all the tasks and activities in progress at any particular moment in time.
Last Updated: 2008-08-04
License: $599.95
Publisher: IPI Business Solutions, Inc. (EN)
Language: English
Platform: Windows, Linux
Requirements: Apache or IIS web-hosting or server, PHP, MySQL
Install: Install and Uninstall
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| rapidHELP 2.1 |
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security
Released: 2004-10-20
License: Freeware
Publisher: rapidHelp Software
Language: English, German
Platform: Windows
Requirements: Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free ha
Install: Install and Uninstall
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| ShareRight 2.4 |
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ShareRight is a network administration tool providing detailed analysis of all file shares on the network and their associated NTFS permissions, together with discovery and quick launch of each shared folder and VNC viewer. In addition, notes may be recorded for each machine for support and maintenance purposes.
License: $49.00
Publisher: CITS Ltd
Language: English
Platform: Windows
Requirements: Domain Administrator
Install: Install and Uninstall
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| AssetDB 3.2.5 |
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AssetDB is an Asset Database that scans remote PC's, combined with networking and diagnostic tools.
Keeping detailed information on your computers hardware and software, down to the serial number just became easier.
Released: 2006-09-14
License: $200.00
Publisher: Compulsion Software
Language: English
Platform: Windows
Requirements: Windows 2000 SP3
Install: Install and Uninstall
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| MetaLAN 1.8 |
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Windows network management & help desk tool with many features such as:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server mode
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools
Released: 2005-11-20
License: $75.00
Publisher: Hammer Software
Language: English
Platform: Windows
Requirements: Windows Domain based network
Install: Install and Uninstall
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| Freeware HelpDesk CentreDesk Group 3.2.3 |
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CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Last Updated: 2007-09-11
License: $99.00
Publisher: Merging Technologies
Language: English
Platform: Windows
Requirements: Microsoft Office 2000 or 2003 Professional
Install: No Install Support
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| Adventnet ManageEngine ServiceDesk Plus 5.5 |
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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
Released: 2007-11-27
License: Freeware
Publisher: AdventNet Inc
Language: English
Platform: Windows
Requirements: P III 1Ghz and above, 256 MB RAM
Install: Install and Uninstall
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Good but Request ID issue. I think the product is good and provides a very communicative system between a client and support desk. I have a few issues with the Request ID (I...
Manageservice engine plus Is good to trial and helpful for me that working as purchasing so I am more consistent with my work
| Freeware HelpDesk CentreDesk Quotation 4.004 |
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CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign quotations to technicians.
Can be used as a stand-alone application or in conjunction with CDRepairs.
Released: 2007-08-24
License: Freeware
Publisher: Merging Technologies
Language: English
Platform: Windows
Requirements: Microsoft Office 2000 or 2003/2007 Professional
Install: Install and Uninstall
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Well yes its freeware Too bad it is not available in other languages, and not customizable. It's very well done and completely satisfies the required features, actually...
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